Monitor Stakeholder Engagement

Monitors stakeholder relationships and adjusts strategies to keep engagement effective, producing work performance information. It checks whether engagement is actually working.

Process Group Monitoring and Controlling Knowledge Area Project Stakeholder Management

Monitor Stakeholder Engagement assesses whether stakeholder engagement is achieving the desired level and adjusts strategies and tactics when it isn’t. It compares current engagement against the plan and watches for shifts in stakeholder attitudes and influence.

Monitor Stakeholder Engagement: key inputs and outputs — The key inputs feeding Monitor Stakeholder Engagement and the deliverables it produces — full ITTOs are listed below.

The stakeholder engagement assessment matrix (current versus desired) is a key tool, and analysis reveals where relationships are slipping. Changes feed back into the engagement and communications plans.

Common pitfalls. Assuming early engagement holds without rechecking; missing stakeholders whose influence has grown; reacting to dissatisfaction only after it becomes resistance; and adjusting tactics without diagnosing the cause.

Inputs, Tools & Techniques, and Outputs

Inputs

Project management plan
Project documents
Work performance data
Enterprise environmental factors
Organizational process assets

Tools & Techniques

Data analysis
Decision making
Data representation
Communication skills
Interpersonal and team skills
Meetings

Outputs

Work performance information
Change requests
Project management plan updates
Project documents updates