Manage Stakeholder Engagement

Communicates and works with stakeholders to meet needs, address issues, and foster appropriate involvement. It is relationship management in motion.

Process Group Executing Knowledge Area Project Stakeholder Management

Manage Stakeholder Engagement is the active work of building and maintaining stakeholder relationships: communicating, setting and managing expectations, addressing concerns, and resolving issues to keep stakeholders supportive. It puts the engagement plan into practice.

Manage Stakeholder Engagement: key inputs and outputs — The key inputs feeding Manage Stakeholder Engagement and the deliverables it produces — full ITTOs are listed below.

The PM leans on negotiation, conflict management, and cultural and political awareness to move stakeholders toward productive engagement and head off resistance before it hardens. Ground rules and timely issue resolution keep relationships healthy.

Common pitfalls. Engaging only when something is needed; ignoring early signs of resistance; treating all stakeholders identically; and letting issues sit in the log without resolution.

Inputs, Tools & Techniques, and Outputs

Inputs

Project management plan
Project documents
Enterprise environmental factors
Organizational process assets

Tools & Techniques

Expert judgment
Communication skills
Interpersonal and team skills
Ground rules
Meetings

Outputs

Change requests
Project management plan updates
Project documents updates