Manage Quality

Translates the quality management plan into executable activities and audits the work, producing quality reports and surfacing improvements. It is quality assurance — building confidence that quality requirements will be met.

Process Group Executing Knowledge Area Project Quality Management

Manage Quality (quality assurance) turns the quality plan into action: auditing processes, analyzing data, and confirming the project is using the right processes to meet its quality goals. Unlike Control Quality, it focuses on the processes and overall confidence in quality, not on inspecting individual deliverables.

Manage Quality: key inputs and outputs — The key inputs feeding Manage Quality and the deliverables it produces — full ITTOs are listed below.

Audits and process analysis identify ineffective processes and improvement opportunities, which become change requests. It is everyone’s job, not just a QA department’s, and it aims to prevent defects rather than catch them late.

Common pitfalls. Confusing Manage Quality (process assurance) with Control Quality (deliverable inspection); audits that tick boxes without driving improvement; treating quality as a separate team’s responsibility; and ignoring the improvements audits reveal.

Inputs, Tools & Techniques, and Outputs

Inputs

Project management plan
Project documents
Organizational process assets

Tools & Techniques

Data gathering
Data analysis
Decision making
Data representation
Audits
Design for X
Problem solving
Quality improvement methods

Outputs

Quality reports
Test and evaluation documents
Change requests
Project management plan updates
Project documents updates