Manage Communications

Ensures timely and appropriate collection, creation, distribution, and storage of project information, producing the project communications. It is the communications plan put into action.

Process Group Executing Knowledge Area Project Communications Management

Manage Communications executes the communications plan: creating, distributing, storing, and retrieving project information so the right people get what they need. It is more than sending reports — it includes confirming messages are understood and adjusting when they aren’t.

Manage Communications: key inputs and outputs — The key inputs feeding Manage Communications and the deliverables it produces — full ITTOs are listed below.

The PM chooses methods and technology suited to each audience and message, and uses feedback to check that communication is actually landing. Effective communication here prevents the misunderstandings that quietly derail projects.

Common pitfalls. Pushing information without confirming it is received and understood; over-reporting that buries the signal in noise; one channel for every audience; and neglecting to store and make information retrievable.

Inputs, Tools & Techniques, and Outputs

Inputs

Project management plan
Project documents
Work performance reports
Enterprise environmental factors
Organizational process assets

Tools & Techniques

Communication technology
Communication methods
Communication skills
Project management information system
Project reporting
Interpersonal and team skills
Meetings

Outputs

Project communications
Project management plan updates
Project documents updates
Organizational process assets updates